Energy Performance & Sustainability Group Limited (T/A EPS Group Ltd) are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The Information We Collect and How We Use It.

When you register for any of our service’s we need to know your name, postal address, telephone number and where appropriate your email address. We will also require details that are relevant to the specific service that you are registering an interest in. We gather this information to allow us to process your registration and any requests that you may make, as well as to provide a means of evaluating whether we are able to provide the service that you require. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. Such aggregate information may also be provided to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services that we provide. We or our agents and sub-contractors may contact you by post, telephone or e-mail to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to info @ epsgroup.co.uk .

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to info at epsgroup.co.uk .

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail message to info at epsgroup.co.uk .

Our Use of Cookies and Other Information Gathering Technologies

Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website. Cookies make it easier for you to log on to and use the site during future visits. They allow us to monitor website traffic, to personalise the content of the site for you and to enable information that you enter to be carried across pages to avoid you having to re-enter the information.

‘Web beacons’ which enable us to count the number of people accessing the Website may also be used by Efficient Property Services Group and third party advertisers.

You may set up your computer to reject cookies although this may mean that you will not be able to use certain features or pages of our Website. The website www.aboutcookies.org will provide you with information on how to disable cookies.

Please see the table below for information on the cookies used by EPS Group.

Cookie Type Duration Description
PHPSESSID 1 – Strictly Necessary session To identify your unique session on the website
SESS 1 – Strictly Necessary session To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.
__utma 2 – Performance permanent his cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.
__utmb 2 – Performance session __utmb is a Google Analytics cookie. It takes a timestamp of the exact moment in time when a visitor enters a site.
__utmc 2 – Performance 30 mins __utmc takes a timestamp of the exact moment in time when a visitor leaves a site.
__utmz 2 – Performance 6 months Keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction.

How We Protect Your Information

To enable Energy Performance & Sustainability Group Limited to identify you when you log on to the website and to allow them to deal with your enquiry quickly and efficiently and to keep you updated as to any developments, Energy Performance & Sustainability Group Limited may require the following information: your full name, address, telephone number, email address, occupation. These are your personal identification details “PI details”. Energy Performance & Sustainability Group Limited confirms that all such information collected by them is in accordance with the Data Protection Act 1998 as may be amended. It is important that you keep Energy Performance & Sustainability Group Limited updated as to any changes in your PI details to ensure that our records are correct.

Sale of Business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating Your Details

If any of the information that you have provided to Energy Performance & Sustainability Group Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail message to info @ epsgroup.co.uk ,or by sending a letter to EPS Group, Unit 4, The Glade Business Centre, Forum Way, Nottingham, NG5 9RW.

Your Consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. Email: info @ epsgroup.co.uk.