Complaints Procedure
EPS Group are a responsible and professional provider of Energy Assessments and other Property Compliance Services for which we are accredited by a number of different authorised bodies.
Whilst we make every effort to ensure that we provide our customers with excellent levels of service, we also operate a formal complaints procedure in case we fail to meet our customers expectations.
If you want to make a complaint, we will:
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Acknowledge it within 5 working days of receipt.
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Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
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Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
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Provide a final response, in writing, at the latest within 40 working days of receipt.
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Liaise, at your request, with anyone acting formally on your behalf.
If you are not satisfied with our final response, we will confirm the appropriate accreditation body (dependant upon the service in question) to whom you can refer the matter.
Complaints should be sent to:
The Compliance Officer
EPS Group
The Miner’s Offices
Berry Hill Lane
Mansfield
NG18 4JU
Tel: 01623-676467
E-mail: info@epsg.co.uk