Complaints Procedure
EPS Group is registered with the Property Codes Compliance Board as a subscriber to the HIP and Search Codes. A key commitment under the Codes is that firms will handle any complaints both speedily and fairly.
If you want to make a complaint, we will:
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Acknowledge it within 5 working days of receipt.
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Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
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Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
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Provide a final response, in writing, at the latest within 40 working days of receipt.
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Liaise, at your request, with anyone acting formally on your behalf.
If you are not satisfied with our final response, you may refer the complaint to The Property Ombudsman scheme (TPOs): Tel: 01722 333306, E-mail: admin@tpos.co.uk.
We will co-operate fully with the Ombudsman during an investigation and comply with his decision.
Complaints should be sent to:
The Compliance Officer
EPS Group
The Miner’s Offices
Berry Hill Lane
Mansfield
NG18 4JU
Tel: 01623-676467
E-mail: info@epsg.co.uk